Contact Us

Home › Case Studies

Case Studies

BACKGROUND

• European implementation, 10 sites, 6 countries
• Supply chain, finance, manufacturing accounting, manufacturing planning, procurement, manufacturing and packaging, quality, distribution
• Upgrade from numerous legacy systems
• Prior failed go live deadlines

OBJECTIVES

• Establish common business processes across European organisation
• Establish project and quality processes prior to implementation
• Provide risk based quality assured solution across the implementation
• Transfer project leadership and validation skills to client staff

ROLE

• Facilitate process mapping and risk determination.  Requirements workshops to establish process and functional requirements
• Definition of quality strategy and processes.  Iterative methodology with integrated quality activities. Project team training.
• Manage integrated client / ISL project team
• Facilitate work streams to address process and technical disciplines. Site leads to coordinate site input 

OUTCOMES

• Common business processes
• Stable system from go live
• Quality assurance effort tailored to process and requirements risk
• Greater understanding of “value add” of a quality approach

CHALLENGES

• Business processes changed mid project
• Promoting understanding of a business rather than system solution
• Quality and validation new concept for project team
• Business understanding of process, functional and records risk
• Project accountabilities not commensurate with authority and skills
• Ensuring “value add” of early phase documentation
• Establishing efficient global quality processes
• Data Migration from multiple systems

BENEFITS

• Consistent and more efficient business processes across organisation, greater resource mobility and career opportunity
• Effective supply chain, lower inventory costs
• Clarity of business accountabilities and segregation of duties
• Compliant solution
• Global quality processes established